As robotics technology continues to develop, and the premise of the technology having an increased presence in our everyday lives becomes more certain, UX Designers are needed more than ever in ensuring there is a smooth implementation. Many people are, understandably, sceptical about robotics, which is often due to a lack of understanding based on limited information about them; what people don’t know, they often fear. It is therefore vital that there are UX Designers out there, learning more about the potential users of robotics and ensuring that they are kept in mind throughout the design and development process.
Let’s start at the very beginning
Before anyone even begins the design process, it must first be decided whether the robotic technology is appropriate to complete the task in hand. There are some tasks that will always require human input and that would be ill-advised to replace with robotics. As brilliantly summed up in a UX Matters article, “UX designers must identify the right tasks to automate, create a natural way of automating them, and provide a seamless user experience.” As applies to any new product development, there would be no point going to the lengths of designing the technology without fully understanding whether there is a market for it first.