What would encourage people to adopt telehealth?

We explored the user needs and adoption barriers for a new telehealth and telecare service run by an NHS Trust.

As a Research Fellow at the University of Bedfordshire, Dr Chloe Sharp and the team published the findings in BMC Health Services Research. We found that referrers had a large role to play in the decision-making process and reassurance was needed throughout the process as older patients had negative feelings toward the technology.

We suggested a need for continued development and innovation of the usability and functionality of the equipment and to motivate other sections of the public that could benefit from these products.

users and non-users


  • Users and non-users involved in user research
  • Telehealth and telecare service delivery improved through a better understanding of user needs
  • 30 interviews
  • 2 publications

Snap Out provides design thinking services in the development of digital products and services with emerging technologies and in the public sector. Contact us to find out more.