We explored the user needs and adoption barriers for a new telehealth and telecare service run by an NHS Trust.
As a Research Fellow at the University of Bedfordshire, Dr Chloe Sharp and the team published the findings in BMC Health Services Research. We found that referrers had a large role to play in the decision-making process and reassurance was needed throughout the process as older patients had negative feelings toward the technology.
We suggested a need for continued development and innovation of the usability and functionality of the equipment and to motivate other sections of the public that could benefit from these products.
Highlights:
- Users and non-users involved in user research
- Telehealth and telecare service delivery improved through a better understanding of user needs
- 30 interviews
- 2 publications
Snap Out provides design thinking services in the development of digital products and services with emerging technologies and in the public sector. Contact us to find out more.
