How can we make onward journey planning simpler?
Funding raised from Innovate UK
average monthly household spend on travel
UK journeys include rail

An Onward Journey Planning Assistant was developed, using innovative ways of feeding historical and live data through a chatbot, to provide options to people experiencing disruption, in a user-friendly way.

Snap Out designed and developed the chatbot using a unique recommendation engine approach to enable users to easily find their onward journey options. We tested the digital prototype with users and designed the user interface based on user feedback.

  • Design and developed a chatbot with a unique recommendation engine approach
  • Insights from user research and testing that informed prototype development
  • User interface developed from user testing findings
  • £225,849 grant funding raised
  • 20 user testers

Let’s talk. Contact us to find out more how we can work together.