Get To Know Us. - Snap Out

Believe it or not, Snap Out hasn’t always been an incredible User and Market Research Consultancy. In fact, we were founded in 2012 by Dr Aaron Mason as a digital product studio. To put it simply, we worked with businesses, designing and creating digital products for them. We learnt a lot along the way, but the main thing was this:

Too many digital products or services fail because they simply don’t know their users well enough. It doesn’t matter how good something looks or how seamlessly it works, it needs to be needed in order to succeed.

So, in 2018 we dedicate ourselves to helping brilliant product ideas to thrive. Our mission is to help develop digital products and services that users want, need and will use through user research. Our team of experts apply design-thinking principles, user research and market research tools, and their specialist knowledge of human behaviour to each and every one of our projects.

We love what we do and it shows.

Core Values

Collaborate, Listen and Communicate

We make sure that a task is clear before we start it. We communicate clearly with stakeholders and we can’t wait to discuss a problem openly and without politics. We are supportive and respectful of one another and ensure we listen carefully to what people are saying to really understand what it is they want.

Be a Doer

We get stuck in (but ask for help when we get stuck), we just have to see a task through to completion, and are flexible with the demands of a project.

Customer is King/Queen

We match our client’s passion and engagement for their project and deliver the highest level of customer service. This extends to each other in the team. We approach our work with positivity, we don’t condemn their peers, and we are willing to share appreciation for good work. We are focused on keeping ourselves – and our customers – happy.

Stay Curious, Think and Reflect

We work smart and think before we do (but don’t overthink), we simplify tasks by thinking, and can’t wait to share our thoughts with the rest of the team, we ask questions for clarity and curiosity. We have ideas for new projects and building teams for projects, we reflect and make suggestions if we can see solutions or areas for improvement.

Chloe Sharp (PhD)

Managing Director

Chloe Sharp (PhD)

Managing Director

Chloe is experienced in designing and delivering research projects and managing these from cradle-to-grave. She has a PhD in sociology and health psychology and has worked in academia, the third sector and industry across social, health and transport sectors.
As research projects are a collaborative venture, Chloe has worked with a wide range of stakeholders from SMEs to governmental organisations to design and deliver projects.

Aaron Mason (BSc, MSc, PhD)

Director

Aaron Mason (BSc, MSc, PhD)

Director

Since completing his PhD in Computer Science at the University of Surrey, Aaron has built a career out of turning new ideas into reality. Aaron has founded a number of award-winning organisations. As well as Snap Out, these include Commuterhive, Combine AI, Wildsense, Thoughtified (exit in 2013) and ManagePlaces (exit in 2017).