We’re Snap Out
We’re Snap Out: A user research consultancy powered by design thinking, specialising in emerging technologies and markets and the public sector. We’re on a mission to develop digital products and services that users want through research and evidence.

Snap Out was founded as a digital product studio in 2012 by Dr Aaron Mason. Since then, our team has produced a wide range of products and services. In delivering these projects we have learned a lot about what’s important for producing successful and impactful results. We have seen the power of using design-thinking first-hand and how not using it can be disastrous! In 2018, we decided that we have seen enough projects not hit their potential due to lack of design-thinking and are now proud to have focused our efforts 100% on helping other companies apply design-thinking to their projects.

We design, develop and build web and mobile digital products powered by advanced algorithms. We use discovery and user research, to help you create useful, innovative and personalised digital products and services in new and emerging markets such as AI, AR & VR, blockchain, IoT and robotics. We research public and patient user needs to inform service design and digital product development in the public sector.

Core Values

Collaborate, Listen and Communicate
We make sure that a task is clear before we start it. We communicate clearly with stakeholders and we can’t wait to discuss a problem openly and without politics. We are supportive and respectful of one another and ensure we listen carefully to what people are saying to really understand what it is they want.

Be a Doer
We get stuck in (but ask for help when we get stuck), we just have to see a task through to completion, and are flexible with the demands of a project.

Customer is King/Queen
We match our client’s passion and engagement for their project and deliver the highest level of customer service. This extends to each other in the team. We approach our work with positivity, we don’t condemn their peers, and we are willing to share appreciation for good work. We are focused on keeping ourselves – and our customers – happy.

Stay Curious, Think and Reflect
We work smart and think before we do (but don’t overthink), we simplify tasks by thinking, and can’t wait to share our thoughts with the rest of the team, we ask questions for clarity and curiosity. We have ideas for new projects and building teams for projects, we reflect and make suggestions if we can see solutions or areas for improvement.

Chloe Sharp (PhD)
Chloe Sharp (PhD)
Managing Director
Chloe Sharp (PhD)
Managing Director
Chloe is experienced in designing and delivering research projects and managing these from cradle-to-grave. She has a PhD in sociology and health psychology and has worked in academia, the third sector and industry across social, health and transport sectors.
As research projects are a collaborative venture, Chloe has worked with a wide range of stakeholders from SMEs to governmental organisations to design and deliver projects.
Aaron Mason (BSc, MSc, PhD)
Aaron Mason (BSc, MSc, PhD)
Director
Aaron Mason (BSc, MSc, PhD)
Director
Since completing his PhD in Computer Science at the University of Surrey, Aaron has built a career out of turning new ideas into reality. Aaron has founded a number of award-winning organisations. As well as Snap Out, these include Commuterhive, Combine AI, Wildsense, Thoughtified (exit in 2013) and ManagePlaces (exit in 2017).

The team

Andrea Burris (PhD)
Andrea Burris (PhD)
UX Research Associate
Prof Nick Ryman-Tubb
Prof Nick Ryman-Tubb
Advisor
Kristy Siu
Kristy Siu
Software Developer
Andre Johnson
Andre Johnson
Project Administrator
Alexander Chervinsky
Alexander Chervinsky
Software Developer
Brett Whatmough
Brett Whatmough
UX Designer
Michael Synodinos
Michael Synodinos
European Grants Specialist
Mohamed Ali Nachi (BSc)
Mohamed Ali Nachi (BSc)
Data Science Engineer
Rich Clayton
Rich Clayton
UX Designer
Marion Lou Vista
Marion Lou Vista
Executive Assistant
Could this be you?
Could this be you?
User Researcher
Could this be you?
Could this be you?
Social Media and Marketing Intern